We offer three tiers of application support and maintenance
L1 Support
We’ll help you sort out the issues related to network performance and application stability. Our level 1 support services span: Basic support and troubleshooting System availability and performance monitoring Back-office activities, such as modifying accounts, resetting passwords, and communicating with end-users
L2 Support
Our level 2 support engineers will help you restore your apps and resolve incidents of medium complexity, providing the following services: Advanced troubleshooting Infrastructure monitoring Configuration management and deployment System updates Reporting
L3 Support
AEGIS experienced development team will help you deal with the most complex technical problems, carrying out: Bug fixing and root cause analysis Audits and code reviews Legacy code updates Implementing new features Performance tuning and capacity planning
IT support & maintenance
services
for flawless operations
We deliver not only support and maintenance services but take care of every aspect of your IT infrastructure and apps, making sure they are stable, scalable, high-performing, and bug-free. For that, we offer a broad range of activities, spanning:
IT infrastructure monitoring
We will gather and analyze performance data from servers, databases, and other essential components of your infrastructure to make sure it runs without a hitch
Performance optimization
We will identify, gather, and analyze the appropriate performance metrics, dig the root causes of performance issues, as well as devise and implement the necessary performance optimization tactics.
Network monitoring
We will track various aspects of the network and its operations, like traffic, bandwidth utilization, and uptime to quickly detect device or connection failures and pinpoint issues, such as traffic bottlenecks, that limit the data flow.
Managed IT services
Our support specialists will monitor, manage, and evolve your cloud infrastructure and deliver accompanying help-desk services to make sure your tech infrastructure is stable and cost-effective.
Security services
Our security specialists will run security testing and security code review to identify how well your apps and networks are protected, as well as design and implement the needed improvements.
Cloud consulting
We will help you optimize cloud resource utilization, cut down operational costs, and enhance cloud security, making sure your cloud infrastructure is efficient, safe, and high-performing.
The components of IT infrastructure we cater for
- On-premises servers
- Cloud servers
- Databases, data warehouses, data lakes
- Networks
- Web and mobile applications
- Websites and web portals
AEGIS: a worthy support & maintenance provider
- Experience: A support and maintenance services provider with a decade of experience, AEGIS has established efficient workflows and gained expertise solving the most complex incidents. We are now eager to share our experience and take on new challenges
- Flexibility: We scale support teams according to the complexity of your project and offer a variety of engagement models that can be further adjusted to your specific business needs.
- Effectiveness: Before diving into your project and actually delivering support and maintenance, we set clear service level objectives and determine measurable KPIs that guarantee the high quality of the delivered services
- Transparency: We provide regular reporting to make sure our collaboration is transparent and built on trust. Some of the reports we deliver include service level, incident and root cause analysis, health check, and security reports